Privacy Policy

This Privacy Policy explains how Noor Hardware (“Company,” “We,” “Us,” or “Our”) collects, uses, and protects your personal information when you use our website and related services. It also outlines your privacy rights and how applicable laws safeguard your data.

By accessing or using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Capitalized terms in this policy have the meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

  • Account: A unique profile created for you to access our services.
  • Company: Refers to Noor Hardware.
  • Cookies: Small files stored on your device containing data about your activity on our website.
  • Country: United Kingdom.
  • Device: Any internet-connected device such as a smartphone, tablet, or computer used to access our services.
  • Personal Data: Any information that can identify an individual.
  • Service: The Noor Hardware website and related online services.
  • Service Provider: Third-party entities that help deliver, support, or improve our services.
  • Usage Data: Information automatically collected during your use of our website (e.g., IP address, browser type, pages visited, time spent).
  • Website: Noor Hardware, accessible at https://www.noorhardware.co.uk

2. Information We Collect

2.1 Personal Data

When you interact with our website or services, we may collect personal information such as:

  • Name and contact details (email address, phone number, postal address)
  • Billing and shipping information
  • Account login details
  • Any information you voluntarily provide via forms, chat, or correspondence

2.2 Usage Data

Usage Data is collected automatically when you visit our site and may include:

  • Device IP address
  • Browser type and version
  • Pages visited and time spent on each
  • Access times, dates, and referral sources
  • Diagnostic, performance, and crash information
  • Location data (if enabled on your device)

3. Cookies and Tracking Technologies

Noor Hardware uses cookies and similar tracking technologies (such as beacons and scripts) to monitor activity and improve user experience.

Types of Cookies Used

  • Necessary Cookies (Session): Required for the website to function properly.
  • Cookies Notice Acceptance (Persistent): Remembers your acceptance of our cookie policy.
  • Functionality Cookies (Persistent): Stores preferences and enhances personalization.

You may disable cookies via your browser settings; however, some features of the website may not function correctly as a result.

4. How We Use Your Personal Data

We use your information for the following purposes:

  • To operate, maintain, and improve our website
  • To manage your account, orders, and transactions
  • To communicate with you regarding updates, orders, and customer support
  • To send marketing and promotional materials (only if you have consented)
  • To fulfill contractual and legal obligations
  • To analyze usage trends and improve services
  • To detect and prevent fraudulent or unauthorized activity
  • To facilitate business operations, including mergers or acquisitions

5. Sharing Your Personal Data

We may share your data in the following circumstances:

  • With Service Providers: To deliver or support our operations (e.g., payment processors, shipping partners).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Affiliates: Companies under common ownership, bound by this Privacy Policy.
  • Business Partners: For promotions or collaborations, with your consent.
  • Public Interactions: If you post reviews or comments publicly.
  • With Your Consent: For specific, agreed-upon purposes.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes stated in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

Usage Data may be stored longer for internal analytics or security improvement.

7. International Data Transfers

Your data may be transferred and processed outside your jurisdiction.
When such transfers occur, Noor Hardware ensures appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

8. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updates to inaccurate information
  • Request deletion of your data (“Right to be Forgotten”)
  • Withdraw consent to processing at any time
  • Request data portability where applicable

To exercise your rights, please contact us using the details below.
We may need to verify your identity before processing your request.

9. Disclosure of Your Information

9.1 Business Transfers

If Noor Hardware is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.

9.2 Legal Requirements

We may disclose personal data when necessary to:

  • Comply with legal obligations
  • Protect and defend the rights or property of Noor Hardware
  • Prevent or investigate fraud or illegal activities
  • Ensure the safety of users and the public
  • Defend against legal claims

10. Data Security

We implement industry-standard technical and organizational measures to protect your data.
However, no internet transmission or storage method is completely secure. While we strive to protect your information, absolute security cannot be guaranteed.

11. Third-Party Services

Our website may include links or integrations with third-party services. These parties may collect and use your data under their own privacy policies.
For example:

  • Google Places API – used for location and mapping services.
    You can view Google’s privacy practices at Google Privacy Policy

12. Children’s Privacy

Our website and services are not intended for children under 13 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

13. External Links

Our website may contain links to external websites not operated by Noor Hardware.
We are not responsible for the privacy practices, content, or security of these third-party websites.
We encourage users to review each site’s own Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Major updates will be communicated via email or by a notice on our website.
The revised version becomes effective as soon as it is posted on this page.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📍 Address: 243 Portobello Rd, London W11 1LT
📞 Phone: +44 78 2891 2833
📧 Email: contact@noorhardware.co.uk